Resources
Why a delivered scan is not proof the package arrived
A carrier scan that says delivered is not a photo and not a signature. Treating it as proof closes the case and still leaves the customer without a package. ResolveBay keeps that missing proof on the exception.
Key takeaways
- A carrier scan that says delivered is not a photo and not a signature. Treating it as proof closes the case and still leaves the customer without a package. ResolveBay keeps that missing proof on the exception.
- Published cases, when they exist, are controlled non-real packets. They are not paying users.
What actually goes wrong
A carrier scan that says delivered is not a photo and not a signature. Treating it as proof closes the case and still leaves the customer without a package. ResolveBay keeps that missing proof on the exception.
No. When proof is missing, the case stays pending human review. It does not issue a refund on its own.
What ResolveBay checks
Supply exception types, order events, SKU mappings, and open-order status. ResolveBay returns a route, duplicate split, canonical exception, or owner-pending standup note.
A cross-store order, inventory, and delivery exception list That result still needs a person.
Where a person still has to act
No. When proof is missing, the case stays pending human review. It does not issue a refund on its own.
Paying-user data is not used to illustrate this. If a published case exists, it is the controlled packet on the cases page.
FAQ
Missing packages, duplicates, and refunds
Will ResolveBay refund the customer?
No. When proof is missing, the case stays pending human review. It does not issue a refund on its own.
Does a ResolveBay pass mean the downstream system accepted the work?
No. A pass on this product means the named check in front of you. Marketplace approval, payment, delivery, interviews, and journal decisions sit outside it.
Can I treat the screenshot as a customer story?
No. Published screenshots, when they exist, are from controlled non-real packets. They are not a paying user.
Start in the workspace
Check one real packet of your own.
Sign in or create an account. Starter is US$19 per month. If the source cannot support the claim, that gap stays a gap.