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ResolveBayOrder, stock, and delivery exceptions
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Guides

How to triage stuck orders, compare channel stock without silent overwrites, walk a resolution checklist, and escalate delivery failures — for multi-channel merchants who need exceptions routed to the right owner.

job

Core job

How to manage ecommerce order exceptions

Exception definition, customer impact, evidence, assigned owner, and the next safe action before any refund or cancellation.

Last reviewed 2026-08-21

failure

When it goes wrong

Inventory mismatch across sales channels

Source-of-truth conflict, timestamps, reservations, oversell risk, and why conflicting stock is never silently overwritten.

Last reviewed 2026-08-21

checklist

Checklist

Stuck order resolution workflow

Payment, stock, address, fulfilment, owner, and customer update — in order — before any refund or cancellation.

Last reviewed 2026-08-21

boundary

Limits and handoff

Delivery failure escalation process

Carrier events, promised dates, evidence gaps, escalation owner, and customer impact — with humans owning refunds and cancellations.

Last reviewed 2026-08-21

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